Terms & Conditions

General Terms and Conditions of Sale and Supply

  • Extra work undertaken will incurfurther costs.
  • By accepting the quotation, paying the deposits required and the contract starting the client is deemed to accept all of the terms and conditions listed below along with the scope of works supplied. Unless otherwise specified all payment terms are cash on collection/delivery.
  • Maintenance to the works has not been allowed for unless specifically included within the quotation.
  • Horticultural operations are very dependent on the weather and season. We aim to carry out the works at the appropriate time.
  • Work undertaken out of the season or in unsuitable weather conditions will be on written instructions only, so that suitable provision can be made, or it will be at the clientʼs risk.
  • Nursery stock supplies are not inexhaustible. Should any plant be unavailable, we reserve the right to negotiate substitutes with the client.
  • Watering has not been allowed for within our quotation. All watering of plants and turf become the responsibility of the client once the contract has been completed and Celtic Turf cannot accept any responsibility for the survival once the contract has been completed.
  • We accept no responsibility for the defects over and above failing to break out into leaf unless a formal maintenance contract is entered into.
  • It will be the responsibility of the client to advise Celtic Turf of the positioning of all mains services.
  • No responsibility will be accepted for damage caused to mains services not notified.
  • Once an estimate has been accepted, any changes or additions will be subject to a price review.
  • Each square metre of turf contains up to 10,000 individual grass plants. Just like us, the health and vigour of plants depend on their genetic makeup, their nutrition, their care and their environment.
  • Our supplier selects varieties that are known to be disease resistant (that is disease resistant – not disease proof); nevertheless to remain healthy plants need sunlight for energy, nitrogen to sustain growth and trace elements to support cell functions. They also need water. A grass plant is 75-80% water. This is continuously being lost to the atmosphere during transpiration and respiration and is used for photosynthesis and growth of new cells and so must be replenished. Plants do this by drawing water from the ground through their roots.
  • Your new lawn may show variations in colour and texture. This is because our suppliers turf is grown and harvested on a huge scale in order to meet demand for this popular product.  A lawn adapts to its appearance to the soil beneath it and soil conditions are not 100% uniform across a 20 acre field of turf, ,that is a fact of nature. Rest assured though, that once the grass has fully established in your garden and you have a regular maintenance programme in place, you will have a lawn to be proud of.
  • Remember: turf is just the start of a lawn. Without proper care and attention even the best quality turf can look sad and neglected.
  • In extreme changes of weather conditions, certain plants can suffer damage if not protected. The client should take the necessary precautions to prevent damage as this is out of our control.
  • Customers ordering vehicles off the public highway do so at their own responsibility.
  • Prices are open to acceptance up to three months from the date of the quotation. All contracts, in the end, depend upon the willingness of the buyer and the seller to achieve mutual satisfaction. Should any action arise from conflicting conditions not resolved amicably, then the law of England shall be used as the interpreting law.
  • Celtic Turf reserves the right to withdraw from a site if the contract payment schedule is not adhered to. Any overdue payment will be subject to a monthly interest rate at bank rate plus 2% per month or part month overdue. Any variation on this quotation must be in writing and signed by both parties, with payment due in full at completion of contract to which this variation applies. Title and ownership of the materials and equipment will not pass until final payment is made. Celtic Turf can recover any materials in the event of non-payment. The customer agrees to allow access to the site for this purpose.
  • All materials and machinery left on site during works become the occupierʼs responsibility once employees have left the site.
  • Copyright laws cover all designs. The design cannot be reproduced without prior written consent by Neil McFadden. Once payment is received from the client, the client may then approach other contractors to quote for the project.
  • We reserve the right to use any drawings, photographs or plans undertaken by us for any future publications or displays whilst ensuring the anonymity of the respective client.
  • All VAT will be payable at the current rate of invoice issue date.
  • This quote does not include excavation in rock, removal of any concrete deeper than 150mm thick, filling of wells, mines or shafts, removal of any air raid shelters, removal of asbestos, removal of any chemicals, removal or grinding of any tree stumps and the re-routing of any services unless otherwise specified.
  • Survey fees from any external land surveyor will become payable on completion of the survey.
  • Any professional fees such as structural engineerʼs reports, arboricultural reports, planning submissions (inc. TPOʼs) and printing fees are not included in the quote and will be billed at cost.
  • Revisions are additional and charged at £50.00 per hour or part thereof as there is no way of estimating the need or the complexity of them.
  • Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
  • Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your order or goods (with the exception of any goods already ordered for your specific requirements). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk.
  • If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us in a reusable state at our contact address at your own cost and risk as soon as possible.
  • Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.Goods are delivered to kerbside, as near as possible to the delivery address that the customer provides. We use a mixed fleet of vehicles to deliver our products, the largest of these being 44 Tonne articulated vehicles which measure 16.5 meters long and 2.13 meters wide and weighs when fully loaded 44 Tonnes. Also 18 tonne rigid trucks ideally suited for the majority of addresses. Please inform us of any issues that may affect delivery to your address i.e height, width or width restrictions, off-loading or parking restrictions. This then allows us to discuss any potential delivery problems and either make special arrangements or inform you if we feel unable to achieve a delivery. Unfortunately if delivery cannot be achieved due to a reason you failed to make us aware of the full cost of the distribution and products will be charged to you. If you require any clarification on this please call us.
  • Whilst we will use our reasonable endeavors to meet your delivery dates (if any) set out in the acceptance of order we will not be liable for any delay in delivery beyond our reasonable control and in particular (but without prejudice to the generality of the foregoing) we will not be liable for loss of use, loss of profit or any other consequential loss or damage caused by any such delay in delivery.
  • We shall be entitled to charge for abortive delivery costs, storage and associated costs should you be unavailable for or refuse or defer delivery.
  • Goods are delivered to kerbside, as near as possible to the delivery address that the customer provides. We use a mixed fleet of vehicles to deliver our products, the largest of these being 44 Tonne articulated vehicles which measure 16.5 meters long and 2.13 meters wide and weighs when fully loaded 44 Tonnes. Also 18 tonne rigid trucks ideally suited for the majority of addresses. Please inform us of any issues that may affect delivery to your address i.e height, width or width restrictions, off-loading or parking restrictions. This then allows us to discuss any potential delivery problems and either make special arrangements or inform you if we feel unable to achieve a delivery. Unfortunately if delivery cannot be achieved due to a reason you failed to make us aware of the full cost of the distribution and products will be charged to you. If you require any clarification on this please call us.
By |2018-10-15T20:56:18+00:00September 28th, 2017|Things You Should Know|